Customer Story - North America’s #1 Delivery Company
In the fast-paced world of e-commerce and delivery, speed and accuracy define success. North America’s #1 delivery company faced a major roadblock of onboarding millions of new products quickly, without sacrificing data integrity. IndiVillage transformed the client’s chaotic product data into a structured, seamless experience with our proprietary AI-powered automation tool and expert validation.
Overview
Faster Onboarding, Greater Accuracy, Increased Productivity
By processing 45M+ SKUs until March 2025, and maintaining a daily QA capacity of 125K+ SKUs, IndiVillage enabled rapid, high-quality onboarding of new products. Tattva™'s advanced dashboards delivered actionable insights, streamlining important decision-making for the client. With AI-powered efficiency and expert oversight, the company accelerated product launches, enhanced consumer experience, and freed up internal teams to focus on core business growth.
The Challenge
Unstructured Data, Delayed Onboarding, Lost Revenue
Expanding product offerings from different merchants meant integrating millions of SKUs from diverse merchants, each with inconsistencies in naming, taxonomy, and imagery. Without a structured approach, our client’s product onboarding was slow, error-prone, and risked frustrating customers and impacting sales. The company needed a scalable, high-accuracy solution - fast.
The Solution
AI-Driven Quality Assurance with Human Expertise
IndiVillage developed Tattva™, a custom AI-powered proprietary platform that automatically evaluates, scores, and prioritizes SKUs for human validation.
Our dedicated team of catalog specialists performed expert quality checks, all in-house within our secure, managed tech centers.
With real-time tracking, intelligent sampling, and deep performance analytics, we ensured precision at scale for millions of SKUs.
Project Focus
- AI Platform (Tattva™)
- SKU Validation
- Quality Assurance
- Data Structuring
- Catalog Management
- Performance Analytics
