Customer Story - ITA Group
For North America's largest incentive program provider, invoice accuracy is non-negotiable. A single error could mean financial loss, strained partnerships, or compliance risks. Since April 2022, IndiVillage has been the trusted force behind their invoice validation, eliminating inefficiencies and ensuring every payout is backed by precise data.
Overview
Accuracy That Strengthens Trust
A 98% accuracy rate, zero missed SLAs, and a dramatic reduction in false claims. With airtight invoice validation, the client minimized financial risk, strengthened credibility with partners, and optimized their reward programs. By turning scattered data into a competitive advantage, we helped them deliver payouts with speed, accuracy, and absolute confidence.
The Challenge
Messy Data, Costly Mistakes
With invoices flooding in from countless reward programs, each in a different format, the client faced a constant risk of miscalculations, overpayments, and disputes. Automation alone couldn’t keep up with the inconsistencies, making human oversight essential to maintaining accuracy and financial integrity.
The Solution
Human-Driven Precision at Scale
IndiVillage embedded a team of skilled analysts to handle validation with the precision that automation couldn't match.
By scrubbing, verifying, and structuring raw invoice data, we boosted processing capacity by 40%, ensuring clean, actionable data while eliminating errors that could cost millions.
Project Focus
- Invoice Validation
- Data Scrubbing
- Data Verification
- Process Optimization
- SLA Management
Thanks to IndiVillage Tech Solutions, our claim validation processes are significantly more efficient. With over 100K+ records completed, and meeting 100% SLAs on time, their expertise has boosted our operational efficiency and enhanced rebate experiences for our clients.
